IXC named a Korean partner for ‘OneSignal’, a CRM marketing solution

IXC, an IT services company based in Chuncheon, Gangwon Province, and led by chief executive Nam Kichul, said on 2 September that it had been named an official Korean partner for OneSignal, the customer engagement platform headquartered in Silicon Valley.

OneSignal is a CRM marketing tool that designs and automatically sends app push notifications, email, SMS and in-app messages from a single screen. According to OneSignal, one in four app publishers worldwide uses it, and more than 1.3 trillion messages pass through the platform each year.

Under the appointment, IXC supports Korean companies from adoption consulting through implementation and operations. It settles contracts and payments under Korean terms, and provides onboarding and technical support in Korean.

IXC said a CRM marketing solution "has to be backed by engineering capability in areas such as customer data integration and campaign design", adding that it has software development, QA and cloud operations teams in house and can therefore handle everything from SDK integration and data design through to running campaigns.

IXC takes on adoption support, support for existing customers, and expansion in the Korean market. It divides the work into six services: CRM strategy consulting, implementation and onboarding, data integration, customer journey automation, managed campaign operations, and migration from another solution.

Under OneSignal's change to its free plan, from 1 October existing free accounts with more than 1,000 monthly active users must move to a paid plan to keep using mobile push and in-app messages. IXC handles the consulting, quotation and contract for that transition.

The company said customers "can use a platform proven in the global market on usage-based pricing tied to the number of users".