Organizations running multiple clouds with a small team
We take the night and holiday rota and move repeat responses into runbooks, keeping your people on improvement work.
Managed Cloud
A managed operations service that unifies cloud operations, security, patching, 24/7 incident response, and continuous improvement.
- Cloud
- Architecture
- Migration
- Managed operations
01Overview
Service overview
Managed Cloud takes on the daily operational work of a cloud estate, grouped into ownership by service rather than by machine. Monitoring, incident response, patching, change, and security review are the work in scope, and each service carries its own target level and escalation path, so the response survives a change of personnel.
02Who it fits
Where it fits
Operations teams worn down by overnight and holiday paging
Only alerts that call for real action reach whoever is on call; the rest are logged but not paged, so response speed holds up even on a heavy night.
Leaders seeking one partner for reliability and improvement
A monthly service review reports incident history and improvement items together, informing the next investment.
03What we deliver
Scope of delivery
01
Monitoring and incident response
Service metrics and alerts are organized, and every incident runs the same path from intake to recovery to post-incident report. Incidents at night or on a holiday are logged the same way, and the cause is available the next day.
02
Patch, change, and security operations
Security updates and configuration changes are gathered into scheduled windows, verified, then applied. The change history lives in one place, so tracing an incident starts from what changed and when.
03
SLO review and continuous improvement
Availability and latency targets are pinned to metrics users actually experience, and the team is paged only at the moment those targets are breached. Where the target was met and where it was missed becomes the basis for choosing and ranking the next improvements.
How the service works
Operations connected from observation to improvement
Respond using service indicators and alerts, then connect change records and incident reviews to improvements.
Observe service indicators
Handle incidents and changes
Review objectives and improve
04Why this way
Points of difference
Each point lists the deliverable that backs it.
Runbooks that carry through to automation
A procedure that lives in someone's head leaves when they do. The check order for each incident type, the commands that follow, and the escalation threshold are written as runbooks, and the repetitive checks are converted into scripts first. Because the document is the procedure, someone who joined this week handles their first shift the same way.
Backed by
- Baseline assessment report
- Target architecture and transition plan
Client work · Live commerce
Live commerce, company B — the operating environment stood up alongside the build
The environment went up first, on the development schedule, and the same team carried the deployment and operations paths after it.
Learn moreAlert design that cuts down overnight pages
Adding more alerts does not make things safer — it only makes alerts easier to tune out. A signal that cannot name the user impact, the screen to check, the first action, and the owner stays off the paging list; it is kept as a background metric, looked at only during an investigation. What does ring in the middle of the night is something that genuinely needs a response, so whoever is on call only has to confirm it, not judge it.
Backed by
- Cutover record and operations runbook
- Operations dashboard and improvement backlog
Client work · North American food ordering platform
North American food ordering platform, company W — delivery and operations aimed overseas
A CDN moved delivery closer to the user, and the operations aimed at overseas users stayed with us in Korea.
Learn more05How to start
From first call to kickoff
Every stage ends with an agreed scope and a deliverable in your hands.
Step 01
Baseline
We collect current cost, performance, configuration, and ownership per account and turn them into a baseline within three weeks of kickoff.
DeliverableBaseline assessment report
Step 02
Target architecture
We set the target structure around business criticality and regulatory constraints, then fix the transition order and rollback conditions with you.
DeliverableTarget architecture and transition plan
Step 03
Transition and run
We cut over only after rehearsal, then move observability, cost, and incident response into a single operating model.
DeliverableCutover record and operations runbook
Step 04
Embed and improve
We review operating metrics with you once a month and agree the next quarter improvements in priority order.
DeliverableOperations dashboard and improvement backlog
06Contract options
Ways to work together
- Remote delivery
- Subscription
07Service levels
Service levels
99.95%
Uptime
30%+
Average savings after migration or redesign
24·7
Night-and-holiday coverage included
Stone manufacturer, company S — cloud operations running past their sixth year
Since 2020 we have run the cloud infrastructure of Company S, a stone manufacturer, past its sixth year.
What we doThrough several changes of personnel on both sides, runbooks and regular service reviews kept monitoring and response to the same standard.
What it leavesOperational ownership continues without a gap, and turnover does not move service quality.
Live commerce, company B — the operating environment stood up alongside the build
A new service had to be built and its cloud operating environment stood up at the same time.
What we doThe environment went up first, on the development schedule, and the same team carried the deployment and operations paths after it.
What it leavesDevelopment and infrastructure moved on one schedule instead of waiting on each other.
North American food ordering platform, company W — delivery and operations aimed overseas
A service used in California, USA had to be operated from Korea.
What we doA CDN moved delivery closer to the user, and the operations aimed at overseas users stayed with us in Korea.
What it leavesThe service area is abroad, and delivery and operations still run from Korea.
Ongoing
Unbroken from broadcast to transaction: building an auction-format live commerce service
Building the broadcast and the auction alone does not complete a transaction. Cloud, notifications, payments, and points were connected within the same launch.
Ongoing
Rebuilding a service already in operation: how a fuel delivery platform was stabilized
Not just fixing frequent errors one at a time. QA findings became the order of remedial development, connected to weekly releases and operations.
Ongoing
So that no file has to be edited every time a product changes: automating travel product management
So that people no longer chase every product change. We connected collection, storage, display, and ad integration, and checked both whether the data was right and where processing reaches its limit.
09FAQ
Frequently asked questions
We follow the notification matrix agreed in advance for each severity, and nights and holidays are received on the same basis. An incident with service impact reaches your named contact as soon as it is raised, progress is shared on a fixed interval, and a report with the cause and prevention items follows once it closes.
No. We start from workload requirements and choose the provider and services from there. Managed services do carry a switching cost, so we agree at design time how much of the stack stays on standard technology.
Yes. We take on operations in stages and move recurring work into runbooks and automation to reduce the headcount required. Night and holiday coverage is split by service criticality when the contract is agreed.
Most work is designed for zero or minimal downtime. Where downtime is unavoidable we agree the rehearsal, the rollback trigger, and the acceptable outage window first, then schedule the change at the lowest-traffic hour.
We compile the baseline report within three weeks of kickoff. Current cost, performance, configuration, and operational ownership are collected by account to inform the target architecture, transition sequence, and rollback conditions.
We review operational metrics, incidents, and improvement tasks monthly. Priorities for the following quarter are recorded in the operational dashboard and improvement backlog to inform the next investment decisions.
We share the findings from the first stage, then agree scope and schedule on that basis before delivery. A finished request for proposal is not required: the current environment and the outcome you want are enough to start.
Reliability & Observability
2026-09-26 · 18 min read
Why customers see no notification even when push sending succeeds
Diagnose missing push notifications by separating request acceptance, audience and queue, provider acceptance, device receipt, display and interaction. A server success does not establish device receipt or display; investigate from the last verified stage.
Security & Edge
2026-09-26 · 16 min read
Hundreds of vulnerabilities: what should you fix first?
Vulnerability remediation prioritization confirms which deployed assets are affected, then weighs exploitation evidence, attack paths and business impact.
Security & Edge
2026-09-26 · 15 min read
A secret key was exposed in a repository. Is deleting it enough?
Deleting the file leaves copied keys valid, so cut off an exposed secret first, then replace it at its consumers and investigate the impact.
12Related resources
Resources for this service
Guides and checklists you can use during review and kickoff.
See all resources
Guides
2026.09.05
Contracting and won-denominated billing for overseas IT services
A guide to what changes in evidence, tax treatment, and support routing when an overseas service that only takes foreign card payments is bought through a Korean purchasing process.
Guides
2026.09.04
Choosing a cloud managed service provider
The six axes on which managed operations contracts actually differ, and what is left behind when the wrong one ends.
Brochures
2026.09.04
Cloud build, migration and operations services
One deck covering what the six cloud services take on, the order the work runs in, and the deliverable handed over at each stage.
Contact
Contact us
Tell us your current environment and target outcome, and our team will review it and reply.
Direct line
Phone lines are open weekdays 09:00–18:00
ServiceManaged Cloud
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