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Cloud Migration

A migration service that maps system dependencies and executes migration waves, landing zones, and a safe cutover.

  • Cloud
  • Architecture
  • Migration
  • Managed operations

01Overview

Service overview

Cloud Migration confirms how systems depend on each other, groups them into migration waves, and runs cutover only after rehearsal. How much data has to move and the landing zone build sit in the same plan, and because the rollback trigger is fixed in advance, the time the business stands still stays inside the window that was planned.

03What we deliver

Scope of delivery

01

Portfolio and dependency assessment

The systems in scope are inventoried and their integrations and data flows confirmed against real records. The groups that must move together emerge, so the waves can be drawn realistically.

02

Landing zone and migration waves

The destination is built first with its account structure, network, and security standards, and the order of movement is fixed from there. Systems that arrive later land on the same standard, so operations do not fragment.

03

Rehearsal, cutover, and stabilization

A dress rehearsal under production-like conditions comes before the real cutover and the stabilization period. Knowing the elapsed time and the failure points in advance makes the change window realistic.

Service brief

One page covering scope and the deliverable at each stage.

Get the service brief

How the service works

Map dependencies and rehearse the transition

Group dependent systems, rehearse the move and agree rollback conditions before cutover.

How the service works
  1. Map system dependencies

  2. Plan waves and rehearse

  3. Cut over and stabilize

04Why this way

Points of difference

Each point lists the deliverable that backs it.

Migration order informed by business dependency

Ordering the waves by technical difficulty alone is how a migration collides with a month-end close. The dates that cannot move — closing, production planning, filings to external bodies — go onto the calendar first, and the waves are placed in the gaps between them. That is why the people who run the business sit in the sequencing session.

Backed by

  • Baseline assessment report
  • Target architecture and transition plan

Client work · Live commerce

Live commerce, company B — the operating environment stood up alongside the build

The environment went up first, on the development schedule, and the same team carried the deployment and operations paths after it.

Learn more

Rollback-ready cutover design

The hard part of a cutover is not the success plan but the abort plan. How long replication is kept running, which reading triggers a reversal, and how many steps the reversal takes are all fixed in writing beforehand. When the moment to decide arrives, a prepared procedure runs instead of a discussion. The same principle carried live-commerce company B and the travel-product management system through their own environment moves.

Backed by

  • Cutover record and operations runbook
  • Operations dashboard and improvement backlog

Client work · North American food ordering platform

North American food ordering platform, company W — delivery and operations aimed overseas

A CDN moved delivery closer to the user, and the operations aimed at overseas users stayed with us in Korea.

Learn more

05How to start

From first call to kickoff

Every stage ends with an agreed scope and a deliverable in your hands.

Step 01

Baseline

We collect current cost, performance, configuration, and ownership per account and turn them into a baseline within three weeks of kickoff.

DeliverableBaseline assessment report

Step 02

Target architecture

We set the target structure around business criticality and regulatory constraints, then fix the transition order and rollback conditions with you.

DeliverableTarget architecture and transition plan

Step 03

Transition and run

We cut over only after rehearsal, then move observability, cost, and incident response into a single operating model.

DeliverableCutover record and operations runbook

Step 04

Embed and improve

We review operating metrics with you once a month and agree the next quarter improvements in priority order.

DeliverableOperations dashboard and improvement backlog

06Contract options

Ways to work together

07Service levels

Service levels

99.95%

Uptime

30%+

Average savings after migration or redesign

24·7

Night-and-holiday coverage included

08Example engagements

Client work

Work we took on.

All client work

Stone manufacturer, company S — moving from shared hosting to cloud

Stone manufacturer S needed to move its hosting environment to the cloud while rebuilding its corporate website.

What we doWe fixed the cutover order so operations would not be affected, measured the elapsed time through rehearsal, and ran the cutover inside a defined change window.

What it leavesThe migration finished, leaving operations a baseline they could take over on the new environment.

Live commerce, company B — the operating environment stood up alongside the build

A new service had to be built and its cloud operating environment stood up at the same time.

What we doThe environment went up first, on the development schedule, and the same team carried the deployment and operations paths after it.

What it leavesDevelopment and infrastructure moved on one schedule instead of waiting on each other.

North American food ordering platform, company W — delivery and operations aimed overseas

A service used in California, USA had to be operated from Korea.

What we doA CDN moved delivery closer to the user, and the operations aimed at overseas users stayed with us in Korea.

What it leavesThe service area is abroad, and delivery and operations still run from Korea.

09FAQ

Frequently asked questions

  • It is decided system by system. Where a contract is about to end, we lift the configuration as it stands. For systems that change often, we compare the cost and schedule of moving to a managed service and decide together.

  • No. We start from workload requirements and choose the provider and services from there. Managed services do carry a switching cost, so we agree at design time how much of the stack stays on standard technology.

  • Yes. We take on operations in stages and move recurring work into runbooks and automation to reduce the headcount required. Night and holiday coverage is split by service criticality when the contract is agreed.

  • Most work is designed for zero or minimal downtime. Where downtime is unavoidable we agree the rehearsal, the rollback trigger, and the acceptable outage window first, then schedule the change at the lowest-traffic hour.

  • We compile the baseline report within three weeks of kickoff. Current cost, performance, configuration, and operational ownership are collected by account to inform the target architecture, transition sequence, and rollback conditions.

  • We review operational metrics, incidents, and improvement tasks monthly. Priorities for the following quarter are recorded in the operational dashboard and improvement backlog to inform the next investment decisions.

  • We share the findings from the first stage, then agree scope and schedule on that basis before delivery. A finished request for proposal is not required: the current environment and the outcome you want are enough to start.

11Related insights

Further reading

Insights on this subject.

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12Related resources

Resources for this service

Guides and checklists you can use during review and kickoff.

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Brochures

The IXC company overview · 2026

What IXC takes on across four practices and what it does not, the order the work runs in, and what gets handed over — in one file.

Contact

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ServiceCloud Migration

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