Teams standing up CRM channels alongside an app or web launch
Push, email, and in-app message setup finishes on the launch schedule, and the first campaign is built alongside it.
OneSignal Onboarding
A build service that carries SDK integration and channel setup through key-campaign build and handover.
- Customer Engagement
- Strategy & design
- Build & onboarding
- Managed operations
01Overview
Service overview
OneSignal Onboarding is a build service that runs from OneSignal SDK integration and channel setup through key-campaign build and handover. OneSignal is easy to install, but adoption stalls after the install, not during it. Until you decide what data to collect and which campaign to run first, the dashboard stays empty. So during onboarding we build the one or two backbone campaigns with you, and hand over in a state where the next campaign is built the same way.
02Who it fits
Where it fits
Organizations where marketing cannot use the OneSignal that engineering installed
On the SDK engineering installed, segments and a campaign structure go up and pass into the marketers' hands.
Services moving onto a paid plan that need more out of the tool
Operations stuck on one-off sends are rebuilt as campaigns with segments and triggers behind them.
03What we deliver
Scope of delivery
01
SDK integration and channel setup
Mobile and web SDK integration, push certificates, the email domain, and in-app message settings are put in place. With the sending foundation of every channel settled once, later campaigns repeat none of the setup.
02
Key-campaign build
The one or two backbone campaigns, such as onboarding and re-engagement, are actually set up through segments, triggers, and the A/B test frame. A campaign that has passed live sends and error checks remains as the reference point for expansion.
03
Operations training and handover
Operations are handed over through feature training at marketer level and a campaign duplication guide. Defining the data the next scenario needs yourselves is what reduces the outside dependency.
How the service works
From channel setup to campaigns and handover
Connect the SDK and channels, verify key campaigns and hand over an operating setup the internal team can continue.
Connect the SDK and configure channels
Build and verify key campaigns
Train the team and hand over
04Why this way
Points of difference
Each point lists the deliverable that backs it.
We finish one or two backbone campaigns end to end
The goal of onboarding is not a campaign count. Within a fixed period, finishing the one or two most fundamental key campaigns all the way from data collection to send verification leaves you with more. Swap the segments and triggers inside the same frame and the next campaign appears, so the handover document doubles as the expansion plan.
Backed by
- CRM status assessment report
- Campaign design and data definition
Client work · Cooperative
Cooperative, company C — member management
Member records sat at the centre, and product, stock, and supplier management were built on the same data.
Learn moreWe write the data in the engineering team's language
Where onboarding stops is data ownership. When the segments marketing wants and the data engineering will hand over diverge, the schedule drifts. IXC is a partner with its own engineering organization. What has to ship in this app update is written in engineering's own terms and fixed against the release date. Marketing sees the campaigns that data runs today.
Backed by
- Working campaigns and integration records
- Performance report and expansion backlog
05How to start
From first call to kickoff
Every stage ends with an agreed scope and a deliverable in your hands.
Step 01
Assess the baseline
We gather campaign history, customer data structure, and channel status, and turn them into a baseline within two weeks of kickoff.
DeliverableCRM status assessment report
Step 02
Design the scenario
We fix one or two key campaigns against the KPIs and settle the data items they require at the design stage.
DeliverableCampaign design and data definition
Step 03
Build and verify
We build the channel integrations, segments, and journeys, then confirm missends and omissions through test sends.
DeliverableWorking campaigns and integration records
Step 04
Hand over and expand
We review results with you for four weeks after handover and agree the next quarter campaigns in priority order.
DeliverablePerformance report and expansion backlog
06Contract options
Ways to work together
- Remote delivery
- Fixed price
07Service levels
Service levels
2weeks
Baseline diagnosis after kickoff
1–2campaigns
Key campaigns set against the KPI
4weeks
Results reviewed after handover
Live commerce, company B — standing up the CRM channel alongside the build
Live-commerce company B needed CRM channels stood up while we built its service.
What we doSDK integration and channel setup finish on the launch schedule, and the backbone key campaigns are built together.
What it leavesOperations move over in a state where campaigns expand for every broadcast inside the same frame.
Cooperative, company C — member management
Members, suppliers, products, and stock all had to run inside one system.
What we doMember records sat at the centre, and product, stock, and supplier management were built on the same data.
What it leavesWhat goes out to members, and the operations behind it, come from one record.
09FAQ
Frequently asked questions
Permission to issue push certificates through the app stores, DNS control over the email domain, and a release slot for the app update that carries the SDK. On the marketing side, deciding which key campaign runs first is enough — segments and triggers are settled together during setup.
Under the OneSignal announcement, existing accounts need a paid plan for mobile push and in-app messages from October 1, 2026 once they exceed 1,000 MAU. Web push and email stay free, and IXC reviews the transition quote and plan selection with you.
OneSignal is a customer engagement platform used, by its own published figures, by one in four global app publishers. IXC supports adoption and operations in Korea for commerce, media, and gaming.
It splits into the OneSignal licence and the IXC service fee. The licence is usage-based on MAU, and the service fee is quoted per project or as a monthly subscription depending on scope. Send us an inquiry and we will follow up with a detailed quote.
We begin with campaign history, customer-data structure, and channel status. A baseline is prepared within two weeks of kickoff, then one or two key campaigns aligned with KPIs and their required data collection are finalized during design.
We review performance together for four weeks after handover. Results inform the performance report and priorities for campaigns to expand in the following quarter, recorded in an expansion backlog for the internal team.
We share the findings from the first stage, then agree scope and schedule on that basis before delivery. A finished request for proposal is not required: the current environment and the outcome you want are enough to start.
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12Related resources
Resources for this service
Guides and checklists you can use during review and kickoff.
See all resources
Guides
2026.04.16
OneSignal onboarding and data definition checklist
A checklist of what engineering and marketing agree on once adoption is decided, grouped into identity, events and properties, permissions, testing, and handover.
Guides
2026.09.04
Moving OneSignal from free to a paid plan
What to work through when a free OneSignal account reaches the paid boundary — plans, billing axes, data cleanup, and the stay-or-move call.
Guides
2026.09.05
Contracting and won-denominated billing for overseas IT services
A guide to what changes in evidence, tax treatment, and support routing when an overseas service that only takes foreign card payments is bought through a Korean purchasing process.
Contact
Contact us
Tell us your current environment and target outcome, and our team will review it and reply.
Direct line
Phone lines are open weekdays 09:00–18:00
ServiceOneSignal Onboarding
Collection and use of personal information
- Purpose · Responding to and following up on this inquiry
- Items · Name, company, work email, message, visit source (first page visited, referring site domain, campaign parameters)
- Retention · 36 months from the date consent is given
You may decline; the inquiry cannot be submitted without consent.
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